Frequently asked questions

Support Centre

Questions? Check our FAQs.

General

We need to provide this information from all our roamlers, according to the tax agency which are member of the European union. We will extract all data and share this on a yearly bases. DAC7 reporting is an annual reporting obligation. Your data will be shared each January for all income and information for the previous year. DAC7 is effective from January 1, 2023 and your information in respect of the calendar year 2023 will be shared in January, 2024.

The directive will become active as from January 1st 2023, requiring companies to file the first data to the local tax authorities in January 2024. You’ll see that the field is still optional (till the 1st of March 2023). It will be a hard requirement in-app, meaning if you do not update this field, you, unfortunately, can’t perform any paid tasks.

To enable you to perform tasks with complete peace of mind, Roamler has arranged insurance (free of charge) with its partner Alicia. This insurance covers both liability and accidents. You can request your free insurance through our partner Alicia, and learn more about it via this page.

Roamler has a team of employees for reviewing tasks. Between 9 AM and 8 PM they will check your task to see if your photos and answers meet the requirements of the task. We will often comment on your submission or ask you a question about it. We think it is great if you respond to our feedback and questions!

There can be different reasons why you can’t see any task in the list. It might be due to the fact that there are no more tasks available in your area, or related to the phone you are using. We advise you to run a quick check on the following:

Are your search range settings correct? Do you have the latest version of the app?

  • Is the software on your phone up-to-date?
  • Is the GPS service on?
  • Is your internet connection working?

If everything is working and you still can’t see any tasks, contact us via - the app’s Message menu.

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Retail

Roamler has a team of employees for reviewing tasks. Between 9 AM and 8 PM they will check your task to see if your photos and answers meet the requirements of the task. We will often comment on your submission or ask you a question about it. We think it is great if you respond to our feedback and questions!

In case your task isn’t accepted, you always receive a message with an explanation. Your task may not have been accepted because

  • the photo was blurry
  • it didn’t meet the task requirements
  • your answers don’t match the photos
  • the location isn’t correct
  • There was a recognisable face of another person in your picture(s)

If you have questions about your rejected task you can contact us through the app Message menu.

The number of tasks you can reserve simultaneously is 8 for everyone. If you want to accept another task, you will either have to submit or cancel one of your reserved tasks.

For some tasks we might only need a specific amount of locations to be visited. In this case, should there be enough locations reserved, the other ones will disappear from the list in the task menu. If a task in one of those locations gets cancelled by a Roamler, or a submission is rejected by our reviewers, this location will be visible again within the task list.

Due to network problems (this often happens inside a store) it is possible that you can’t submit the task immediately. Try sending the task again (outside for example). Make sure that you double check your task is sent so it does not expire.

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Tech

No. By registering with Roamler you are making no commitment.

Some clients require qualifications, certification or Diplomas for certain tasks. We will ask for these during the registration / onboarding process. If you believe that you have an equivalent certificate / qualification, then please contact the Support Team. It is essential that all installers have a clean / clear DBS certificate (the Support Team will be able to help with this process).

No, as part of the Registration / Onboarding process we will ask for specific documentation, however as a professional / company, we expect you to be compliant with all relevant legislation and have up to date documentation.

No, but you will be required to accept our Terms & Conditions (these can be found in our Ts & Cs section). You will also sign these as part of accepting each task.

As a professional tradesperson we would expect you to have the necessary tools & equipment to carry out the tasks relevant to your experience (as advised in the registration and onboarding process), including any mandatory PPE. Any specific equipment required will be provided where required. All tools & equipment must be fit for purpose and safety checked in line with legislation.

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